Crystal Clean Maids, llc. is owned & managed by a husband-and-wife team with a tiny staff whom all call Central PA home. Established in 1991 and since, considered as a leader in the professional house cleaning business. Staying small has allowed our company to give 100% focus on customer satisfaction in what we've been delegated to manage.
Over our decades of doing business, we have established a multitude of referrals. And on average, we carry on our business relationships 8-11 years with customers having us clean month after month. Many of whom have been with us for 12-years plus, and some (25%+) as much as 18 to 25-years! Additionally, our marketing budget is practically zero mainly because of the number of referrals we received from current customers and customers who have used us in the past (even long ago).
In fact, throughout many of our years doing business until this day. We're anywhere between 95 to 100% booked out for several weeks, even months at times.
Lastly, Crystal Clean Maids is also a proud sponsor of Bethesda Mission & Bridge of Hope, so a part of every home or office we clean supports our community next door and within our area.
We (100%) realize that we're blessed to do what we do well & know we can lose this talent and the privilege if misused at any time. It takes years to earn trust and only seconds to lose!
Our Work |
Each job is managed with an account manager, who is always coming to your home.
In other words, each residential account (if the house is 3000 square feet or smaller) is managed by 1 (Manager or Team Leader) person and an Assistant (team). Two or more teams may be assigned to a bigger house and any commercial accounts at this size or bigger. Still, again the same face/s will be arriving each time, freeing you, the customer, from worrying if a different person/team is cleaning your home at each cleaning. |
Our Way |
We really are proud of our business decisions, format, and policies because it has come out to benefit us as a small business and our customers. This ultimately is precisely what you, the customer expect from our service and more, nothing less.
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