Getting the Most From Our Service
Make each cleaning visit more productive, efficient, and worthwhile by knowing what to expect before our team arrives. These helpful answers are designed to guide customers through our service process.
Frequently Asked Questions
Q: Your fee to clean my home is higher than the cleaning lady my neighbor uses. Why?
There is a good chance the cleaning lady your neighbor hired doesn't have insurance or report her income properly. So she could charge less. Having a private cleaning person is just as risky as having no car or homeowners' insurance, and it often ends up costing far more later. Also, if they are injured within your home, you are 100% liable for their medical expenses. Including, in part, disability payments for as long as they're in recovery (years). Our service fee includes adequate insurance coverage (staff bonding, medical, and property).
More often than not, a lower-priced house cleaning service (janitorial services) sacrifices most (if not all) of the critical framework of a business partnership (such as reliability, integrity, proper equipment, experience, product knowledge, and security/safety measures). We remove this stress entirely when you hire us.
More often than not, a lower-priced house cleaning service (janitorial services) sacrifices most (if not all) of the critical framework of a business partnership (such as reliability, integrity, proper equipment, experience, product knowledge, and security/safety measures). We remove this stress entirely when you hire us.
Q: What can I expect from hiring your service compared to calling the others?
An experienced/reliable professional cleaner.
We train our people to clean the Crystal Clean Maids way. With this process in place, we've maintained long-term customer relationships by ensuring satisfaction. House cleaning isn't something just anyone can do. We've studied, practiced, and can turn most challenges into a 'Wow, I didn't think that was possible.
We train our people to clean the Crystal Clean Maids way. With this process in place, we've maintained long-term customer relationships by ensuring satisfaction. House cleaning isn't something just anyone can do. We've studied, practiced, and can turn most challenges into a 'Wow, I didn't think that was possible.
Q: Who’s coming into my home/office?
We are very picky about who we hire and who we work for.
We background-check all staff and interview them several times. We're also a smoke-free company, and no one employed by Crystal Clean Maids has anything on record that would be a concern. We also have it structured so the same team is assigned to specific accounts, and we avoid different teams/faces coming to your home from the first cleaning onward.
In all our years, we have never had an issue that puts anyone (the customer or staff) in harm's way.
Q: Are you bringing other people’s germs to my home?
Great question! No. Our cleaning measures are highly protective.
We don't use the same rags/clothes at each job, and we soak our sponges in disinfectant solutions and rinse them well. Our vacuums have commercial filtration, and we clearly mark all our products. We also wash our hands and gloves after each job. We also do not service any jobs with human or animal waste, piled-up garbage, or bugs. Like you, we can decide who we want to do business with and who we don't.
When we enter any new job, we do a walk-through visual inspection before we begin. Most other cleaning companies don't have this luxury.
Q: How can I maximize the return on investment (recommendations)?
Excellent question. When we come to clean, allowing us to enter each room without interruption is a BIG benefit for us both (people- and clutter-free zone).
It’s also helpful that the lighting in each area we’re cleaning is good. Counters, sinks, tubs, and even floors are clutter-free, too. In the warm months, please keep the air conditioner ON!
It’s also helpful that the lighting in each area we’re cleaning is good. Counters, sinks, tubs, and even floors are clutter-free, too. In the warm months, please keep the air conditioner ON!
Q: How can I maximize the return on investment (recommendations)?
When we come to clean, allowing us to enter each room without interruption is a BIG benefit for us both (people- and clutter-free zone).
It’s also helpful that the lighting in each area we’re cleaning is good. Counters, sinks, tubs, and even floors are clutter-free, too. In the warm months, please keep the air conditioner ON!
It’s also helpful that the lighting in each area we’re cleaning is good. Counters, sinks, tubs, and even floors are clutter-free, too. In the warm months, please keep the air conditioner ON!
Q: How can I be assured my information/safety is in good hands?
Since 1991, we have never had any information or safety concerns. The security measures we have in place are among our highest priorities in these conversations. We revisit them from time to time to see whether we can make improvements.
We can also promise that your privacy is 100% safe with us. We never share customer names, addresses, or any other details with anyone, inside or outside our business.
Furthermore, our home office has a 24/7 security system, surveillance when required, and customer information is securely stored and accessible only to managers.
We can also promise that your privacy is 100% safe with us. We never share customer names, addresses, or any other details with anyone, inside or outside our business.
Furthermore, our home office has a 24/7 security system, surveillance when required, and customer information is securely stored and accessible only to managers.
Q: Can I set a budget and how often I have you come?
Yes! To an extent, that is. We do have a minimum, and we'll always consider any budget you share.
As for where we clean within your home, this is totally up to you. We have a few customers we come in to clean only their bathrooms and kitchen, or every room except the kids' bedrooms/playroom. Custom designs are not unheard of.
Our visit frequency is structured as follows (options): every other week (bi-weekly) and monthly (every 4 weeks). You can also consider having us whenever you want, or even just once or twice a year.
As for where we clean within your home, this is totally up to you. We have a few customers we come in to clean only their bathrooms and kitchen, or every room except the kids' bedrooms/playroom. Custom designs are not unheard of.
Our visit frequency is structured as follows (options): every other week (bi-weekly) and monthly (every 4 weeks). You can also consider having us whenever you want, or even just once or twice a year.
If you have a question that isn't answered here, please let us know.