No Contracts!
As you know, having good communication is extremely important in any relationship. We believe that if we point out a few rules (common-sense rules) during the initial contact for an estimate and in the 'Welcome Package' you receive at the first cleaning, you'll be set. Plus, with the information here on our website, we can avoid locked-in contracts.
Therefore, this page is essential, and we kindly ask you to carefully read it before we start our business relationship.
Therefore, this page is essential, and we kindly ask you to carefully read it before we start our business relationship.
Our Few Policies Are:
- $40.00 fee for any returned or stop-payment checks.
- For all new jobs, payment (CASH) is due at the first cleaning. On the second cleaning, we'll accept personal checks.
- $75.00 Lockout Fee. Residential. We suggest giving us a key or garage code to avoid this.
- We cannot use our vacuum on carpets with concerns (mold, pet/smoking odors, for example), so the house vacuum will be required.
- $25.00 bi-weekly/$50.00 monthly additional fee for skipping your regular cleaning visit (unless there was no activity whatsoever in the home between cleanings).
- Commonly skipped cleanings will terminate our business relationship. We understand you want reliability from us, and we ask the same of every account we schedule.
- Commercial Accounts: $35.00 late fee if not received by the 10th (30 days from billing).
- Commercial Accounts: 50% cancellation fee if less than 30 days' notice (on monthly total).
A $75.00 fee applies if you cancel within 36 hours of your cleaning date.
We accept extreme emergencies, such as serious health issues, extreme damage, or severe weather. However, we will only accept this once every 6 months.
Canceling Services: Please give us ample notice if you're planning to cancel services permanently.
Pausing Services: If this is required, we cannot guarantee availability when you want to resume service.
Rescheduling Services: We're often limited by available openings if you need to reschedule your cleaning (for whatever reason).
Quality is decreased by up to 25% if we're working around people to clean. We would like uninterrupted, complete access to every area we're to clean, without having to restructure our cleaning method, if at all possible.
Late Fee: ($55.00 after 30 days) and ALL Collection fees, on top of any unpaid balances.
Smoking: We apologize for any inconvenience this may cause, but we have decided not to clean homes where smoking is allowed.
If a home or office is too hot, we reserve the right to cancel that cleaning. If we do start cleaning under these conditions, cleaning quality will likely be reduced due to the water breaks required (we recommend having a chill in the air for cleaning for best results).
The First Cleaning: We give an estimate via email for the first cleaning. We use our years of experience to determine the initial cleaning cost. After the first cleaning (if we're to engage), we'll provide an estimate for ongoing bi-weekly and monthly service, with no contract. You can then decide which option you'd like to go with, if any. If you opt to have us once in a while, you may need to adjust the cost based on how long it's been since the last cleaning.
Things We Don’t Do:
We do not do laundry, dishes, ironing, wash walls/ceilings, walk or feed animals, water plants, or babysit, nor clean animal or human waste. Same with cleaning workout equipment. We also don’t answer phones, move furniture that requires two or more people, or move all furniture (movable) each time we come.
We feel making beds falls into the same category as laundry. However, we can consider it for an additional fee, excluding stripping them first.
We feel making beds falls into the same category as laundry. However, we can consider it for an additional fee, excluding stripping them first.
Things We Do:
We clean the bathrooms completely, including the inside and outside of toilets, all sinks, showers, mirrors, shelves (exposed and uncluttered), countertops, pictures, baseboards, and windowsills, light switches, doorknobs, and frames. Polish furniture, appliances (outside), scrub tubs/showers, polish cabinets, front and back door/s (inside and out). Remove cobwebs, clean ceiling fans, and vacuum and mop all floors. We buff and polish marble and granite counters.
We also offer (for an additional fee) to clean inside appliances and windows, inside and out, as long as they tilt in. This is only an option if our calendar has room to schedule it.
We also offer (for an additional fee) to clean inside appliances and windows, inside and out, as long as they tilt in. This is only an option if our calendar has room to schedule it.
Holidays Acknowledged:
We will do our best to reschedule if your cleaning day falls on these days.
- New Year’s Day
- Good Friday (Not Monday)
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day & Friday
- Christmas Eve & Day
We will do our best to reschedule if your cleaning day falls on these days.
Crystal Clean Maids, LLC.
Est. 1991